Customer success story: Somerset Bridge

The Insurance Fraud Enforcement Department (IFED) recently announced a 61% year-on-year increase in opportunistic insurance fraud. Governing bodies and insurance providers alike are increasingly concerned about surging incident rates and as a result, are bolstering fraud prevention strategies

One of those insurance providers is Somerset Bridge – a values-led underwriting and claims handling organisation and Synectics Solutions customer.

We sat down with Nicky Douglas, Head of Fraud (Claims) to hear firsthand how Somerset Bridge is tackling insurance fraud with Synectics Solutions’ customer success support.

"Improving what you know is how you grow. The more accurately you focus investigative efforts, the faster you can onboard, settle claims, and serve good customers."

Nicky Douglas, Head of Fraud (Claims). 

Click to read Somerset Bridge's story