Podcast - Episode Two Customer Experience, Data Enrichment and Collaboration

Podcast
Navigating the Fraud Landscape in Commercial Insurance: Insights from Industry Experts

Episode Two: Customer Experience, Data Enrichment and Collaboration

In this episode, industry experts explore the delicate balance between delivering excellent customer service and maintaining robust fraud detection in commercial insurance.  Discover how leading insurers are leveraging data enrichment and digital platforms while maintaining the personal touch that commercial insurance demands.

Topics Covered:

• The customer journey from first notification of loss through to claim settlement
• Key differences between personal and commercial lines fraud strategies
• The challenges of validating commercial organisations versus individuals
• How digital trading platforms are transforming data collection
• The evolution of broker-insurer relationships in the digital age

Duration: 17 minutes 8 seconds

Don't have time to watch the video? Listen to the audio version of the podcast on Spotify.

Talk to our fraud experts about how you can maintain robust fraud prevention controls while delivering excellent customer service, click here.