Customer success story: esure Group

Synectics teamed up with esure Group to help with accelerating policy investigations, expediting cancellations and cutting costs as part of a strategic refresh of fraud operations. 

esure was nearing an all-important juncture in their multi-year transformation programme to become the UK’s leading digital insurer. A mission-critical system was newly modernised, and the team were gearing up for a migration of systems.

This technology transformation promised significant benefits. However, unlocking these benefits depended on every piece of esure’s IT ecosystem working in lockstep. Amongst its most important pieces were National SIRA and the SIRA case management platform.

This case study explains how Synectics supported esure Group by bringing fraud controls and strategy perfectly in line with its new systems, all during the process of a major tech migration. Solutions include SIRA Enhanced Real-Time and Outcome Orchestration. 

"The way ERT and OO work is transforming how we work. We can prevent more fraud at the gate - especially repeat offenders and fake identities - to expedite cancellations and rejections" - Andy Nixon, Enterprise Fraud Leader at esure Group